What are the payment methods available?

We support the following payment options at ebeauty.my :

• Credit/ Debit Card (Visa & Mastercard)
• Online Banking (Visa & Mastercard)
• Credit / Debit Card (UnionPay)
• Affin Online
• Am Online
• Bank Rakyat
• CIMB Clicks
• FPX (Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Rakyat, BSN, CIMB, HLB, HSBC, KFH, M2U, OCBC, PBB, RHB, Standard Charted Bank, UOB, Muamalat
• Hong Leong Connect
• Maybank2U
• MyBSN
• RHB Now
• Boost Wallet
• Kiple Online
• Touch&Go
• GrabPay

How can I know if my payment was successful or fail?

Notification will be sent via email within 24 hours upon completion of order confirmation. In the event if after the aforementioned period there is no confirmation, kindly contact us at www.ebeauty.my/contact-us to clarify on purchase status.

Please be aware of your Bank reconciliation schedule as this might have impact on your payment, payment cannot be performed during bank reconciliation time. Kindly find your bank reconciliation hours on the list below**.

Why was I charged with wrong amount in my order?

Your order might incur a shipping surcharge or bulky fee. For more information on extra fee terms, please refer to www.ebeauty.my/return-refund-policy. If your order was indeed charged with wrong amount, please contact us at www.ebeauty.my/contact-us. We will assist you immediately.

Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

If you are using a credit card which is not under your name, please contact us at www.ebeauty.my/contact-us.

Where can I request an official receipt?

To request an official receipt, please send your request to www.ebeauty.my/contact-us. We will assist you right away.